Because our sweets and frozen treats are perishable, opened or consumed items cannot be returned. If your order arrives damaged, contains the wrong item, or is missing an item, contact us at info@sehersweets.com or 876-329-0988 within 24 hours of delivery or pickup. Include your order number and clear photos.

After review, we may offer a replacement, store credit, or refund to the original payment method. Approved refunds may take 5–10 business days. This policy does not limit your rights under Jamaican consumer law.